IMlogic IM Manager enables global IT distributor to view statistics, anticipate IM usage trends as IM overtakes e-mail for supply chain collaboration
Gamma Global deploys IMlogic IM Manager to gain visibility and reporting on IM usage throughout the supply chain
Waltham, MA, February 2, 2006 - Gamma Global, the world’s leading independent distributor of branded IT products, has chosen IMlogic IM Manager™ to secure, log and report on instant messaging (IM) communications between customers, sales staff, purchasing teams and 250 external suppliers. The U.K.-based distributor to IT dealers worldwide now handles 35,000 IM conversations a month, overtaking e-mail usage, as supply chain participants seek to speed up information on availability, delivery and costs to customers.
“IM is now the preferred communication tool for supply-chain collaboration as it offers an immediacy that fits our culture and reputation for responsive customer service,” said Gamma Global Head of Business Systems Mike Cookson. “We wanted to bring IM in line with our e-mail security application which provides filtering and traffic management. IMlogic IM Manager not only gives us complete visibility and valuable reports as to the level and type of IM usage, but also protects us from cyber attacks.”
Gamma Global sought an IM management and security solution that protects users across multiple public IM clients and could archive conversations in order to record information on prices and availability for future reference. Having compared available solutions, Gamma Global embarked on a rigorous pilot of IMlogic IM Manager and was delighted with both the product and support offered by IMlogic. According to Cookson, IMlogic has helped the company achieve its IM security, compliance and reporting goals and helped bring IM in line with its Internet usage policy.
“Gamma Global is another example of an organization wishing to establish the same levels of control, security and management for IM as they have achieved for e-mail,” said IMlogic EMEA Managing Director Derek O’Carroll. “Many organizations report how real-time collaboration radically increases the quality and responsiveness of customer service and the consequent impact on employee productivity. We see this as a major driver for increased adoption of IM in 2006.”
Gamma Global (UK) Ltd was established in 1989 in Manchester, UK. Today we are the World’s leading Independent Distributor of branded IT products including HP, IBM, Sun Microsystems, Cisco, 3Com, APC, Microsoft, Kingston and Adobe.
Now with 8 operations in Manchester and Birmingham in the UK, Brussels, Paris, Prague, Budapest, Los Angeles in the USA and Hong Kong, and a 25,000 square metre distribution centre in the UK, our vendor and customer network spans in excess of 35 countries across the globe.
Gamma Global is the world leader in the global market for the independent distribution of tier one products. We have built a powerful and efficient global logistics capability and established unique acquisition arrangements with over 600 authorised suppliers around the world.
About IMlogic, Inc.
IMlogic, Inc. is the market leader in enterprise software for instant messaging, the world’s fastest growing communications medium of all time. The largest Fortune 1000 companies across the financial services, energy, healthcare, government, media, telecommunications, technology, and manufacturing industries depend on IMlogic to manage, control and secure corporate IM usage, while satisfying compliance requirements associated with real-time electronic communications. For more information on IMlogic call 877-IMlogic or visit www.imlogic.com.