I served for two decades in the C-suites of regional and national healthcare organizations, yet I describe my favorite work as helping patients find services they lack, discovering new forms of advocacy, and enhancing transparency. I see Health Assurance as a fundamental formula for human thriving, meaning there are many levers for reducing friction, inefficiency, and cost while increasing innovation, collaboration, and effectiveness of care.

At AdventHealth, where I ran one of the largest hospital systems in the US, my focus included identifying the frustrations patients should never endure, and then recasting them as a set of positive experiences patients should come to expect. With my national perspective embracing people, facilities, science, technology, finance, policies, and payments, I convened the conversations necessary for advancing this mission.

I now lead General Catalyst’s Health Assurance Ecosystem, which aims to merge the best ideas, processes, and technologies from emerging entrepreneurs and forward-thinking healthcare systems. My role is to help develop a number of model transformations with healthcare organizations that prove the health assurance thesis: Healthcare can deliver better outcomes at lower costs while attracting new talent and investment to one of the most important and vibrant industries in the world.

Away from work, I get outdoors, preferably on the water or a mountain, or I travel to immerse myself in foreign cultures. I continue to advise the pioneering mental health non-profit One Mind, focusing on global efforts around improving mental health in the workplace.